Returns & Exchanges
At Dutch Bros Shop, we want you to love your gear as much as your morning brew, so we offer a 30-day return policy on all non-perishable merchandise. Please note that for safety and quality reasons, all coffee beans, pods, and edible products are final sale.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your unworn, unwashed merchandise in its original packaging with all tags still attached.
Ship It Back
Affix the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing